Tiny Home Haulers

Effective Date: June 27, 2019

This Privacy Policy describes how Tiny Home Haulers (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or interact with our website, [www.tinyhaulers.com].

1. Information We Collect

We collect information directly from you when you use our website, communicate with us, or request a quote.

A. Personal Information (Submitted by You)

This information is necessary to provide quotes, schedule services, and comply with legal and insurance requirements:

  • Contact Data: Name, phone number, email address, and mailing address.
  • Location Data: The pickup and delivery addresses for the Unit.
  • Unit Data: The type, dimensions, VIN/Serial Number, and declared Total Estimated Cash Value (TECV) of the unit being moved.
  • Payment Data: Billing address and payment information (processed via a secure third-party processor; we do not store full payment card details).
  • Administrative Data: Information related to permitting (e.g., land ownership status, zoning requests).

B. Technical and Usage Data (Automated Collection)

When you use our site, we automatically collect data related to your device and activity:

  • Usage Information: Pages viewed, time spent on pages, and referring links.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information (e.g., items added to a quote request).

2. How We Use Your Information

We use the information we collect for the following business and operational purposes:

  • Service Delivery: To process your requests, generate accurate quotes, schedule transport, and execute site preparation and utility hookup services as contracted.
  • Communication: To send service updates, confirmations, administrative messages, and to respond to your inquiries.
  • Compliance: To process the mandatory non-refundable Insurance Premium, file required transport and installation permits, and comply with all state and federal regulations.
  • Marketing (with Consent): To send promotional materials, special offers, and company updates that we believe may be of interest to you. You may opt-out of marketing communications at any time.
  • Improvement: To monitor and analyze trends, usage, and activities in connection with our site to improve functionality and service quality.

3. Sharing and Disclosure of Information

We may share your personal information only as necessary to execute the contracted services or as required by law:

  • Service Providers: We share necessary data (e.g., delivery address, unit dimensions) with our trusted third-party contractors, including licensed drivers, site preparation crews, electricians, and septic installers, for the sole purpose of completing your service.
  • Government/Regulatory Bodies: We disclose information required for filing local permits (e.g., name, address, unit details) and mandatory reporting to state and federal transportation authorities (e.g., DOT).
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).
  • Insurance Providers: We share the Unit’s TECV and delivery details with our insurance underwriters to maintain the master cargo and liability policy.

4. Data Security and Retention

We employ reasonable security measures, including encryption and access controls, to protect your personal data from unauthorized access, disclosure, or alteration. We retain your information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of the service contract and for a legally required period thereafter for financial and insurance record-keeping.

5. Your Choices and Rights

  • Opt-Out of Marketing: You can opt-out of receiving future marketing emails from us by following the unsubscribe link provided in those emails.
  • Access and Correction: You may contact us to request access to the personal information we hold about you or to request corrections to inaccurate data.
  • Tracking: You can set your browser to refuse all or some browser cookies, but please note that some parts of the site may become inaccessible or not function properly.

6. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Tiny Home Haulers Email: delivery@TinyHaulers.com]